Privacy Policy

1 Who We Are

RideCab is a WordPress plugin for taxi and cab booking, developed and sold by Canopus Web Agency. Our website is ridecabwp.com. For any privacy-related question, you can reach us at ridecab@canopuswebagency.com.

2 Data We Collect

When you purchase or interact with ridecabwp.com, the following data may be collected:

• Purchase information — name, email address, billing address, and payment reference (processed securely by WooCommerce and your chosen payment gateway)
• Account data — if you create an account: username, encrypted password, and order history
• Communication data — emails or messages you send us via the contact form or email
• Usage data — IP address, browser type, pages visited, and referral source (collected via server logs and analytics)
• Cookies — session cookies required for WooCommerce cart functionality, and optional analytics cookies

We do not store full card numbers. Payment card data is handled entirely by the payment processor (Stripe, PayPal, etc.).

3 How We Use Your Data

• To process and fulfill your order (deliver the plugin download link and license)
• To send order confirmation and booking notification emails
• To respond to your support or contact requests
• To improve the website and plugin based on aggregated usage statistics
• To comply with legal obligations (invoicing, tax records)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

4 Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your data is:

• Contract performance — processing your order and delivering the product
• Legitimate interest — responding to support requests and improving the service
• Legal obligation — retaining invoicing and tax records as required by law
• Consent — for optional analytics cookies (you may withdraw consent at any time)

5 Third-Party Services

We use the following third-party services that may process your data:

• WooCommerce — powers our store and order management (WooCommerce Privacy Policy)
• Payment gateways (Stripe, PayPal) — process card payments securely; we do not store card data
• Google Maps API — used by the RideCab plugin for address autocomplete and geofences; subject to Google's Privacy Policy
• OVHcloud — our hosting provider; servers located in the EU

6 Cookies

This site uses the following types of cookies:

• Strictly necessary — WooCommerce session and cart cookies required for the store to function. These cannot be disabled.
• Analytics — optional cookies used to measure traffic and improve the site. You may opt out at any time.

You can control cookies through your browser settings. Disabling strictly necessary cookies may prevent the checkout from functioning correctly.

7 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described above:

• Order data — kept for a minimum of 5 years to comply with invoicing and tax regulations
• Account data — kept until you request deletion of your account
• Communication data — kept for up to 2 years
• Analytics data — anonymised after 14 months

8 Your Rights

Under GDPR and applicable privacy laws, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data (subject to legal retention obligations)
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest
• Withdraw consent — withdraw any consent you have given at any time

To exercise any of these rights, contact us at ridecab@canopuswebagency.com. We will respond within 30 days.

9 Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption on all data transfers, restricted access to personal data, and regular security reviews.

However, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of ridecabwp.com after changes constitutes acceptance of the updated policy.

11 Contact