Get in Touch
Contact & Support
Questions about RideCab? Need help with installation or configuration? We're here to help.
Email Support
Send us an email and we'll respond within 1–3 business days.
ridecab@canopuswebagency.com →Canopus Web Agency
Created and maintained by Canopus Web Agency, WordPress specialists since 2018.
canopuswebagency.com →Plugin Website
Visit the official RideCab website for the latest news, updates, and documentation.
ridecabwp.com →Contact Details
Plugin Website
Response Time
Within 1–3 business days
Support
Available as extended add-on — $24/yr
Documentation
Before Contacting Support
Most common issues are covered in the documentation. Please check these first to get a faster resolution:
- Read the Installation Guide to verify your setup is correct
- Ensure WooCommerce 7.0+ is installed and active
- Check that your Google Maps API key has Places, Distance Matrix, and Maps JS APIs enabled
- Confirm geofence polygons have sufficient size (>200m margin around the target area)
- Enable
WP_DEBUGand checkdebug.logfor PHP errors - Not receiving booking emails? RideCab sends a custom notification to both admin and customer when a new booking is placed — check your host's SMTP configuration or install an SMTP plugin (e.g. WP Mail SMTP)