Hotels that offer taxi and transfer service by phone are missing the majority of guests, those who prefer to book digitally, book in advance, or book in a language other than English. RideCab puts a professional taxi booking form on your hotel website: guests book their airport transfer, city tour, or restaurant run before they even arrive, pay online, and receive an instant confirmation. No waiting at the concierge desk.
This page covers RideCab configured for hotel taxi and transfer services: guest-facing booking forms, airport flat fares, pre-arrival and in-stay booking flows, multilingual support for international guests, and how the system integrates with a hotel website.
A guest booking form that matches your brand
The booking form on a hotel website needs to look like it belongs there. Not like a third-party widget bolted onto the corner. RideCab’s booking form uses CSS custom properties so the colours, fonts, and corner radius all match your hotel website’s design system. It colour picker in the admin sets the primary brand colour, and the form immediately updates to match.
Create separate booking forms for different service types, an “Airport Transfer” form on the transfers page, a “City Tour” form on the activities page, a “Restaurant Service” form on the dining page. Each form shows only the vehicles and pricing relevant to that service. The taxi booking form for WordPress supports unlimited independent forms.
Airport flat fares for hotel guests
The most common hotel taxi request is airport pickup and dropoff. Guests want to know exactly what the transfer will cost before they commit to booking, not “approximately £40–55 depending on traffic”. Flat-fare geofence pricing gives them that certainty.
Draw a polygon zone around the nearest airport (or the airports your hotel serves), and set a fixed fare between the airport zone and your hotel. Every booking on that route charges exactly that amount. The guest sees the price on the booking form before confirming. The taxi fare calculator handles all of this, and the flat fare overrides any distance-based calculation automatically.
Multilingual support for international guests
Hotel guests come from everywhere. A resort in the south of France serves French, German, British, and American guests. A city hotel in Dubai serves Arabic, British, German, and Chinese guests. RideCab ships with Arabic, German, Spanish, and French translations bundled. For additional languages, WPML or Polylang compatibility means any language can be added.
When the guest switches the hotel website to German using the language toggle, the booking form, confirmation email, and PDF receipt all switch to German automatically. No manual translation per booking required.
Pre-arrival booking flow
The most valuable hotel taxi booking is the one made before the guest arrives. A guest who books their airport pickup three days before their flight is a confirmed revenue item, not a last-minute phone call. RideCab’s booking form works for bookings days or weeks in advance, the guest enters their arrival date and time, selects a vehicle, pays online, and receives instant confirmation.
On the day of arrival, the driver has the full booking on their mobile dashboard, flight number if provided, guest name and phone, pickup location (the airport terminal they specified), and the drop-off address (your hotel). No phone calls between concierge and driver, no missed pickups because the guest’s details were written on a notepad.
Payment options for hotel guests
Hotel guests expect card payment online, they’re already buying hotel rooms with Stripe and PayPal. RideCab processes payment through WooCommerce, which means Stripe, PayPal, Apple Pay, and Google Pay all work without additional configuration. Guests complete the booking form, pay at checkout, and receive their confirmation email within seconds.
For guests who prefer to settle the taxi cost with the hotel bill, configure WooCommerce’s invoice payment option. The guest books online, the hotel receives the booking and charges the room account, and the guest settles at checkout. The WooCommerce taxi booking plugin architecture handles all of these payment models without custom development.
Frequently asked questions
Can I embed the taxi booking form into my existing hotel website?
Yes. The booking form is embedded via a WordPress shortcode on any page. If your hotel website runs on WordPress, you add the shortcode to the transfer booking page. If it doesn’t run on WordPress, you’d set up a dedicated transfers microsite on WordPress.
Can I set the hotel as the default pickup or dropoff?
Yes. The booking form has a configurable default map location and can be pre-filled with common addresses. Set your hotel address as the default pickup or dropoff for relevant forms.
Does the booking form support multiple languages?
Yes. RideCab ships with Arabic, German, Spanish, and French translations. Additional languages via WPML or Polylang. The form switches language based on the site’s active language.
Can guests add a flight number to their airport transfer booking?
Yes. Enable the custom notes or special requests field and label it ‘Flight number’. The driver sees it on their booking detail page and can monitor arrival status.
Can the hotel charge for taxis on the room bill?
Via WooCommerce’s invoice payment option, the hotel can collect payment at checkout. Configure this payment method in WooCommerce settings, guest books online, hotel charges the room, guest pays the total bill at checkout.
How many forms can I have across the hotel website?
Unlimited. Create separate forms for airport transfers, city tours, restaurant service, day trips, and any other service. Each form has its own vehicles, pricing, and booking fields.