Refund Policy

01 Scope of this policy

This Refund Policy applies to all purchases of the RideCab WP plugin and any related license, add-on, or subscription sold through ridecabwp.com. Payments are processed by our authorized reseller and Merchant of Record, Paddle.com Market Ltd., which acts as the seller of record for your transaction.

By completing a purchase, you agree to the terms of this policy.

02 14-day money-back guarantee

You may request a full refund within 14 days of the original purchase date if the plugin does not meet your reasonable expectations or does not function as described.

Refunds within this period are granted in the following situations:

• The plugin does not work on your WordPress environment despite meeting the documented system requirements.
• A critical bug prevents normal use of the plugin and cannot be resolved by our support team within a reasonable timeframe.
• The plugin is materially different from the description published on ridecabwp.com.
• You purchased the plugin by mistake (duplicate purchase, wrong license tier).

03 When refunds are not available

To keep this policy fair to all customers, refunds will not be granted in the following cases:

• The refund request is submitted more than 14 days after the original purchase date.
• You have downloaded the plugin and used it on a live production website beyond a reasonable evaluation period.
• The reason for the request is that you no longer need the plugin or you found an alternative solution.
• The issue is caused by third-party code, a custom theme, a conflicting plugin, or modifications made to RideCab WP without our involvement.
• You did not allow our support team a fair opportunity to investigate and address the issue you reported.
• The license has been used in a way that violates our Terms of Service (for example, redistribution or resale).

License renewals are non-refundable once the renewal payment is processed, unless the renewal was charged in error.

04 How to request a refund

To request a refund, please send an email to ridecab@canopuswebagency.com from the email address used at purchase, and include the following information:

1. Your full name and order number (visible on your Paddle receipt).
2. The date of purchase.
3. A clear description of the issue you are facing or the reason for your request.
4. Where applicable, screenshots, error messages, or relevant system information so our team can assist you quickly.

We will acknowledge your request within 2 business days and provide a final answer within 7 business days of receiving all required information.

05 How refunds are processed

Approved refunds are issued to the original payment method used at checkout. Refunds are processed by Paddle.com Market Ltd. on our behalf.

Once approved:

• You will receive a confirmation email from Paddle.
• The refunded amount is generally credited back within 5 to 10 business days, depending on your bank or card issuer.
• The associated license key will be deactivated, and continued use of the plugin after a refund is not permitted.

If you have not received your refund after 10 business days, please first check with your bank, then contact us at ridecab@canopuswebagency.com.

06 Chargebacks

If you have any concerns about a charge, please contact us before initiating a chargeback. We will work with you to resolve the issue quickly. Filing a chargeback without first contacting us may result in the suspension of your license and may delay resolution.

07 Statutory rights

Nothing in this policy limits or excludes any consumer rights you may have under the laws applicable in your country of residence. Where local law grants you a stronger right of withdrawal or refund, that right applies in addition to the terms set out above.

08 Contact us

If you have any question about this Refund Policy or about an existing order, please get in touch.